Threshmark Redact Cancellation and Refund Policy

DRAFT v0.1, 2026-09-22. For counsel review before publication. Not legal advice. Decision needed from Kris: the refund stance. The draft below offers the standard SaaS default (no refunds on already-paid periods, cancel-anytime, keep access through the paid period) with two optional clauses marked. Pick one before publishing. Placeholders to confirm: support email, effective date, production domain.

Effective date: [effective date]

This policy explains how to cancel a Threshmark Redact subscription and how refunds are handled. It is part of our Terms of Service.

Cancelling your subscription

You can cancel at any time from your account settings or the billing portal, or by emailing [support email]. Cancellation stops the next automatic renewal. Your paid features remain available until the end of the billing period you have already paid for, and your account then moves to the free plan or closes, as you choose.

Automatic renewal

Paid subscriptions renew automatically at the end of each billing period at the then-current price until you cancel, as described in the Terms of Service. We disclose the price and interval and obtain your consent at checkout. Where required by law, we send a renewal reminder before an annual renewal.

Refunds

Default policy. Subscription fees are billed in advance for the period you selected. Except where required by law or stated below, fees already paid are non-refundable, and cancelling stops future charges rather than refunding the current period. You keep access to paid features through the end of the period you paid for.

Optional clause A, satisfaction window. [If chosen: A first-time subscriber may request a full refund within 14 days of the initial charge by emailing [support email]. This applies to the first paid period only.]

Optional clause B, annual proration. [If chosen: If you cancel an annual plan, we will refund the unused whole months on request, less any months already used.]

Billing errors. If you believe you were charged in error, contact [support email] within 60 days and we will investigate and correct any error we confirm.

Free plan and trials

The free plan has no charge and can be used until you close the account. A trial converts to a paid subscription at the end of the trial unless you cancel before it ends; we disclose the trial length and the price that will apply before you start.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe. The time to appear on your statement depends on your card issuer.

Contact

Threshmark, LLC, [support email].